Privacy Policy
Last updated: July 30, 2025
JodVeda operates this website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with information and access to Ayurvedic and herbal wellness products. The JodVeda website is built and managed on WordPress and related plugins and service providers that help us deliver the Services.
This Privacy Policy explains how JodVeda collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or otherwise interact with the Services. If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will apply with respect to personal information.
By using our Services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. We may collect the following types of personal information depending on how you use our website:
* Contact details: Name, phone number, email address, billing address, and delivery address.
* Order & transaction details: Products viewed, added to cart, purchased, returned, or exchanged, order history, and payment confirmation.
* Payment information: Payment method details processed securely through third‑party payment gateways (we do not store full card or banking details).
* Account information: Login details, preferences, and settings (if you create an account).
* Communication data: Messages, calls, emails, or WhatsApp chats you send to us for support or inquiries.
* Device & technical data: IP address, browser type, device information, and operating system.
* Usage data: How you interact with our website, pages visited, time spent, and clicks.
Sources of Personal Information
We may collect personal information from:
* Directly from you when you place an order, fill a form, contact us, or communicate via phone, email, or WhatsApp.
* Automatically through cookies and similar tracking technologies when you browse our website.
* Service providers such as hosting providers, payment gateways, analytics tools, and delivery partners.
* Third‑party platforms such as advertising or social media platforms, where permitted by law.
How We Use Your Personal Information
We use your personal information for the following purposes:
1. To Provide and Improve Our Services
* Process orders and payments
* Arrange shipping and delivery
* Manage returns or replacements
* Maintain customer accounts
* Improve website performance and user experience
2. Customer Support & Communication
* Respond to inquiries and support requests
* Provide order updates and service-related messages
* Maintain our business relationship with you
3. Marketing & Promotions
* Share offers, product updates, and wellness information via SMS, WhatsApp, email, or calls (only where permitted)
*Show relevant advertisements based on your interactions with our website
4. Security & Fraud Prevention
* Protect our website and customers from fraud, misuse, or unauthorized access
* Verify transactions and user identity where required
5. Legal & Compliance Reasons
* Comply with applicable laws and regulations
* Respond to legal requests or enforce our policies
Sharing of Personal Information
We may share your personal information only when necessary, including:
* With service providers such as WordPress hosting services, payment gateways, courier partners, analytics providers, and customer support tools.
* With marketing partners to help us promote our products (in accordance with applicable laws).
* With legal authorities if required by law or to protect our rights and customers.
* During business transfers such as mergers or restructuring, if applicable.
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
* Improve website functionality
* Remember user preferences
* Analyze traffic and usage patterns
You can control or disable cookies through your browser settings, but some features of the website may not function properly.
Third Party Links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
JodVeda Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Data Security & Retention
We take reasonable security measures to protect your personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
* Fulfill orders and provide services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
Your Rights
Depending on applicable laws, you may have the right to:
* Access the personal information we hold about you
* Request correction of inaccurate information
* Request deletion of your personal data
* Withdraw consent for marketing communications
You can exercise these rights by contacting us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Brand Name: JodVeda
Email: help@jodveda.in
Phone / WhatsApp: +91-7678287832
Address: B 512, Block E2, Shastri Nagar, Delhi, 110052